FREQUENTLY ASKED QUESTIONS

To apply for a rental property, you must fill out an application form on our website. This form will ask for your personal information, rental history, employment details, and may require a background and credit check.

Standard Occupancy Guideline

The maximum occupancy for Trailhead properties is two persons per bedroom, plus one additional occupant per home. Occupancy standards may vary by region based on local city, county, and state laws.

Age

All persons 18 years of age occupying the property are required to complete an application.

All persons occupying the property must be identified in the application; this includes all minors under the age of 18.

Income-to-Rent Ratio*

Total Monthly Income of Applicant(s)

• At least 2.5 times monthly rent - Criteria met
• At least 2 times but less than 2.5 times monthly rent - Criteria met with co-signer
• Less than 2 times monthly rent - Criteria not met

Credit Score Limits

• 625 or higher - Criteria met
• 550 - 624 - Criteria met with co-signer or increased security deposit
• 549 or lower - Criteria not met
• No Credit Score: Criteria met with increased security deposit or co-signer

Bankruptcies

• Any open bankruptcies - Criteria not met
• Any discharged bankruptcies within the last 5 years - Criteria met with increased security deposit

Accounts in Good Standing

• At least 75.0% of accounts are in good standing - Criteria met
• At least 50.0% but less than 75.0% of accounts are in good standing - Criteria met with co-signer or increased security deposit
• Less than 50.0% of accounts are in good standing - Criteria not met

Accounts in Collection

• 1 or more accounts in collections - Manual review required

Calculation Excludes

-Accounts less than $500.00

-Medical Accounts

-Student Accounts

Rental History

• Landlord-Tenant Disputes (Judgments for Landlord)
• Judgments in favor of landlord within the last 3 years - Criteria not met

Criminal History 

• Felonies - Manual review required
• Misdemeanors - Manual review required

Registries

• Listed on sex offender registry - Manual review required
• Found in OFAC/terrorist database records - Criteria not met

A security deposit is a sum of money you pay upfront to the landlord or property manager to cover any potential damages or unpaid rent during your tenancy. The amount varies but is usually equivalent to one to two months' rent.

A lease agreement is a legally binding contract between a tenant and a landlord or property management company. It outlines the terms and conditions of the rental, including the rent amount, duration of the lease, and rules for the property.

A lease has a fixed term (e.g., 12 months), and both parties agree to abide by the terms for that period. A month-to-month rental agreement allows either the tenant or landlord to terminate the agreement with a shorter notice period, typically 30 days.

You will have access to an online portal where you can enter the ticket and chat with a representative in order to help resolve your issue. You can upload photos and schedule a vendor for repairs.

During the term of a lease your rent will remain the same. Late and other fees may apply as needed.

Terminating a lease early may involve penalties or fulfilling specific conditions outlined in your lease agreement. You should discuss this with your landlord or property manager and review your lease terms for guidance.

When moving out, you should give proper notice to your landlord, clean the property, and return the keys. You may also need to schedule a move-out inspection to determine if there are any deductions from your security deposit.

To get your security deposit back, follow the guidelines in your lease agreement, and ensure the property is in good condition when you move out. Your landlord should provide an itemized list of any deductions from the deposit.